Patient Advocacy Services
Work with someone who knows the system from the inside
After more than 20 years in medical office management, I know how quickly billing errors can occur, and how stressful it can be to open a bill that doesn’t look right. My services are designed to take that weight off your shoulders, from the first confusing statement to the final resolution.
How I can help
Coverage and network checks
Surprise bills often start before the appointment. Seeking care from an out-of-network provider, or assuming a procedure is covered when it isn’t, are two of the most common ways to end up with a larger bill than necessary. I’ll help you avoid both before you ever step into the office.
What I'll do:
Confirm whether a service or procedure is covered by your plan
Check that your provider or facility is in your insurance network
Go over the details of your coverage, so you know what to expect
Claims review and investigation
Most people can't tell whether a medical bill is correct, and many simply pay it. Send me your insurance EOBs and the bills that go with them, and I'll take the guesswork out of it.
What I'll do:
Go through every charge to make sure it's accurate
Compare what you were billed against what your plan should have paid
Talk through which bills are ready to pay and which need a closer look
Claim corrections and appeals
Claims are often over-billed or rejected for simple reasons, like a wrong diagnosis or procedure code, or a claim sent to an insurance plan you no longer have. Other times, an insurer refuses to cover something it should. Whatever the cause, I’ll get to the bottom of it.
What I'll do:
Track down coding and filing errors on your claims
See that corrected claims are resubmitted to the right insurer
If a claim is denied, build an appeal with the records and letters to support it
Bill negotiation and payment plans
A bill can be completely correct and still be more than you can afford. While many providers are willing to work with patients, knowing what to ask for makes all the difference. You don’t have to handle that conversation alone.
What I'll do:
Talk with billing offices about reducing your balance
Find a payment arrangement that works for your budget
Keep you updated every step of the way
Don't see your issue listed above?
Your questions, answered
Whether you've worked with a patient advocate before or are just now becoming familiar with the concept, the overall process can bring up a lot of questions. Here are answers to the ones I hear most often. If you don’t see yours here, send me a message and I’ll get you an answer.
Hand it off to someone who cares
Experience the relief of working with a patient advocate who fights for you, always.