Meet Jenni Nolan, BCPA, CPB
I’m Jenni Nolan
If you're here, there's a good chance you're staring at a medical bill that doesn't make sense.
You’re not alone. In fact, a quick Google search tells us that anywhere between 30%-80% of medical bills in the U.S. are incorrect. While that may seem like a huge range, splitting it down the middle still shows that at least 50% of medical bills contain errors, most of which can’t be identified by the average patient.
That’s why I launched Clear Healthcare Advocacy; to help patients make sense of the mess so that they only pay what they owe, not a penny more.
Board Certified Patient Advocate (BCPA) since October 2019
20+ years in medical office management
Experience in physician and hospital coding and billing
Bachelor's degree in health information management
From behind the desk to my own personal experiences
As the manager of a multi-physician office, I spent a huge amount of my time researching claims that had been processed incorrectly. Most of the mistakes weren't anyone being careless or dishonest. They were simple errors, like a diagnosis coded incorrectly or an in-network claim processed as out-of-network.
Then it started happening to me. My own family's medical bills were often wrong, and I was even sent to collections once because a practice had been mailing my bills to an address I hadn't lived at in eight years. Each time, it took my degree, my expertise and hours of my time to sort things out.
Both of these experiences helped to shape what Clear Healthcare Advocacy is today: a beacon of hope for those who need someone in their corner.
What I believe
You deserve to understand your bills.
I explain everything in plain English, so you know what you're paying for and why.
Most errors are honest mistakes.
I work with billing offices and insurers, not against them, to get things corrected.
No one should pay more than they owe.
I can't promise savings on every claim, but I can make sure what you pay is right.
"Jenni saved me money, time, and the stress of having to deal with annoying medical billing drama"
Her experience in the medical industry allowed her to understand all the terminology that intimidated me and to advocate for me from a position of expertise. And, she GOT ME BACK MY MONEY!
- Maria
Spreading the knowledge
Some of my favorite conversations happen outside of client work, when I get to share what I’ve learned with people who might never have known where to start. After all, the more you understand about medical billing, the less likely you are to overpay. Here are a few of those conversations.
Self-Funded Podcast
(opens in a new tab)Negotiating Fair Medical Bills, with Jenni Nolan
What to say, and what to ask for, when a bill is more than you can afford.
(opens in a new tab)How to Avoid Overpaying on Medical Bills with Patient Advocate Jenni Nolan
Simple habits that help you catch billing errors before you pay.
Surviving Breast Cancer
(opens in a new tab)Cancer Insurance Denials Explained: What Patients Need to Know
What to do when a treatment is denied, and how an appeal works.
Let’s make sense of it together
You’ve heard my story. Now let’s work on yours.